Complaints Charter

We welcome your feedback

The feedback we receive from our customers is as at the heart of the improvements we make to our service delivery. So we welcome your feedback, good and otherwise.

If you would like to let us know about an experience you’ve had, email us at [email protected] or call 03 9650 5788 to speak with a member of our service team.

How to make a complaint

When things don’t go as they should, and you feel we’re not meeting our commitment to you, we appreciate you letting us know.

To ensure a satisfactory resolution, contact the team on 03 9650 5788, or email [email protected]

How we handle your complaint

What to do it you are not satisfied with the outcome




Email:               [email protected]

Telephone:      1800 931 678 (free call)

 Mail:                Australian Financial Complaints Authority
                            GPO Box 3, Melbourne VIC 3001